Before you open the 14-step setup wizard: what to have ready

The Traviology setup wizard has 14 steps. Here is what an agency should decide beforehand: domain, colours, currencies, markup, supply and who answers chat.

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The wizard has 14 steps, and most of the time a setup takes goes on decisions, not clicks. A pre-flight list of what an agency should settle first, built only from what we can confirm.

By Traviology · Published 2026-10-16

The setup wizard has 14 steps. We're not going to list them. The wizard does that better than a blog post can, and a list written today would be wrong the day a step moves.

What we can say is where setups tend to stall. It's rarely a button. It's somebody saying, halfway through, "wait, which currency are we selling in?"

So this is a short list of things to decide before you open it. Everything here ties to something we can confirm about the product. Where we can't confirm something, we say so.

Name, domain and colours

Your storefront runs on your agency's own domain, in your colours. That sounds like a design job, and partly it is, but the harder question is a plain one: what do you want clients to type, and can your staff say it comfortably on the phone without spelling it twice?

Write down your brand colours. Know which domain you'll use and who controls it. If a colleague owns the registration, find that out now and not at the step that needs it.

Currency and markup

One approach to markup and currency applies across the storefront, Trip Planner included. That's good, because you make the decision once. A muddled decision, though, shows up everywhere too, and it takes a while to track down where it started.

So settle which currency or currencies you'll sell in, and what markup you'd apply. One figure for everything? Or does it depend on the product? You can change markup later in the operator console, but a clear starting point saves you from re-quoting people who've already seen a price.

What you'll sell

You can sell flights, hotels, trains, transfers and tours, with supplier-published figures behind them: 900+ hotel sellers, more than 300,000 experiences in over 2,500 destinations, 18,000+ European rail locations and 600+ airlines. Those aren't ours to vouch for, but they tell you the shelves won't be empty on day one.

The real question is what goes beside that. If you have your own guesthouse, driver or tour, local inventory lets you publish it yourself, with the seasons, rates, windows and capacity that product needs. Don't try to enter all of it before you launch. Pick the one product you're proudest of and bring the rest in later.

Money

Stripe Checkout handles card payments and wallet top-ups. The Platform and Enterprise plans add multi-currency organisation wallets, invoicing and finance adjustments. Platform adds a 1.5% share of completed sales to its fees, and Enterprise terms are negotiable.

We haven't said how any of that looks on your statements, because that's a conversation for your finance person and ours. What you can do is decide who in your team owns this side before the wizard asks.

Words on the page

Site text can be changed brand by brand without redeploying anything, so the wizard doesn't have to hold your final copy. Still, have a two-line description of who you are and who you serve, so a placeholder welcome message doesn't go live by accident.

Who answers the chat

Live chat comes with an agent inbox and TravioBot as the fallback when nobody picks up, so decide who watches the inbox and during which hours. A client who writes at 22:00 may meet TravioBot. Whether that's fine depends on what your clients expect, and you know that better than we do.

One thing to do on day two

Open the operator console and click through each area as if you'd just joined the agency: bookings, clients, markup, content, support. If any of those sections makes you ask "who's responsible for this?", you've found next week's task.

You can read more about how agencies use the platform on the for agencies page.

Sources

This piece is based on Traviology's own product facts, so it has no external sources. The supplier-published figures come from the Traviology hotels, tours, trains and flights pages. Checked October 2026.